Terms Of Service
This website is owned and operated by Chia Active distribution ltd (the Company/We/Us/Our). By using this website you agree to abide by the Terms and Conditions contained herein. Copyright in the material contained in this website is owned by the Company and the contents may not be downloaded for commercial purposes or for re-publication. Chia Active operate out of 10 lakeview, Cullenagh Ballina Co tipperary, Ireland.
These terms (“Terms”) set out how you may use the Sites and the content within them, both when you register for and use a Chia Active distribution ltd., Chia Active account, when you use the Sites as a guest (i.e. where you use and/or browse the Sites without logging into a Chia Active Account) and when you visit our Stores. Use includes without limitation accessing, browsing (with or without purchase), registering and/or submitting any Contributions (defined below).
These Terms also set out how you may interact with us on our official social media accounts (including without limitation our accounts on Facebook, Twitter, Instagram, Snapchat and Youtube) (“Social Media”). Interacting in this context includes without limitation: joining our official Chia Active group/page, following us, “liking”, “retweeting”, or writing a comment in relation to a page, or submitting a Contribution (defined below) on the Social Media (“Interacting” or “Interaction” (as applicable)).
The Sites, Stores and the Social Media shall together be referred to as the “Services” in these Terms.
Please read the Terms and the Other Terms carefully before you start to use the Services. By using the Sites, Stores and Interacting with us on the Social Media, you are agreeing to these Terms and the Other Terms (collectively “Our Terms”) and agree to comply with them. If you do not agree to Our Terms you must not use the Services.
You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of Our Terms and that they comply with them.
Content on the services
The content on the Services is provided for general information only. It is not intended to amount to advice on which you should rely.
We will update the Services from time to time, and may change the content at any time.
Although we make reasonable efforts to update the information on the Services, we make no representations, warranties or guarantees, whether express or implied, that the content on the Services is accurate, complete or up-to-date.
We do not guarantee that the Services or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Services without notice.
We reserve the right to amend these Terms from time to time. The Terms were most recently updated on March 2021.
Your Chia Active account details
When you register a Chia Active distribution ltd., Chia Active Account you will be required to provide certain details about you including your name, email address, payment address, delivery address, date of birth, and you will be asked to provide an email address and password which you will need to use to login to your Chia Active Account(“Login Details”) (collectively the “Personal Details”). You must also ensure that the password that you set is not obvious to any third party to ensure the security of your Account Information.
You must regularly review the Personal Details provided and change any details where your circumstances change e.g. where you change your address, email address or name. It is your responsibility to ensure your Personal Details are kept accurate and up to date. It is important that your details are kept accurate and up to date to ensure we can tailor our services to you and ensure our service is as efficient as possible for you, for example, we will use your details to pre-populate fields your Personal Details in the checkout process when you are logged in.
It is important and you must ensure, that your Personal Details are personal to you (and not anyone else), for example, you must not as part of your Login Details or otherwise, provide a generic email address (email@example.com) or an email address that is used by another person..
You must also treat all your Personal Details as confidential information. You must in no circumstances disclose your Login Details to any other person. If you know or suspect that another person has your Login Details you must inform us immediately by contacting our Customer Care team at firstname.lastname@example.org or by post to 10 lakeview, Cullenagh Ballina Co tipperary, Ireland.
We will make available to you on your Chia Active distribution ltd., Chia Active account your Personal Details and your order history (i.e. details of orders you have placed with Chia Active) (“Account Details”). You must always log out of your Chia Active account after you have finished. This will prevent unauthorized persons from accessing your Personal Details and your account Details. We reserve the right to close /suspend/ disable your Chia Active account at any time and in any circumstances, including without limitation where:
1. We find out that an unauthorized person has accessed your Chia Active distribution ltd., Chia Active account;
2. A proxy IPs (Internet Protocol Addresses) is being used in order to attempt to hide the use of multiple accounts; or
3. Your use disrupts the services we provide in any way or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Placing an order on sites
When you go through the checkout process and place an Order with us on the Sites (even where you are a guest i.e. where you have not logged into a Chia Active distribution ltd., Chia Active account (“Guest”)) you will provided to us various information about you including your name, email address, payment address, delivery address and telephone number. You must ensure that the details you input are correct and personal to you (e.g. you must not use a generic email address (email@example.com) or an email address that is used by another person) to ensure the accuracy and security of your information and to ensure that we can tailor our services to you. We use the email addresses you have inputted as a Guest to link Orders to you so it is important that this email address is personal to you to ensure the security of your information and to ensure that our information about you is kept accurate and up to date.
Where you are placing an Order as a Guest you will be given the opportunity to register for a Chia Active account. We will use the details that you have inputted during the checkout process to set up your account and then so all you will need to do is input a password which you will need to login to your Chia Active account. You must ensure that the email address you have inputted is personal to you, if it is not, please do not proceed to registration otherwise the other persons using your email address may be able to access your account and all your Account Information (see below). You must also ensure that the password that you set is not obvious to any third party to ensure the security of your Account Information.
Where you are an www.chiaactive.co Chia Active account holder and you proceed through the checkout without logging into your Chia Active account upon inputting of the email address (that you use to login to your www.chiaactive.co Chia Active account) you will be prompted to login to your Chia Active account by being asked to input your password. If you input your password, you will be logged in and the relevant fields in the checkout process will be populated with your Personal Details. If you do not input your password, you will be treated as a Guest and will need to complete your information in the relevant fields of the checkout process.
Where you proceed as a Guest we will store your Order details against your email address. We will repeat this process each time you use the Sites and place and Order using that email address.
The Company has taken all reasonable steps to try to ensure the accuracy of all information contained on this Website.
The Company makes no representation and gives no warranty in respect of the information provided on this Website and we will not accept any loss or damage arising from reliance on information provided nor in respect or any error or omission.
We have taken reasonable steps to ensure the accuracy of the description of our products listed on this Website.
The information regarding our products is subject to change.
We reserve the right to amend any error appearing on this website and remove from sale any product without incurring any liability.
We have taken reasonable steps to ensure the accuracy of the price applicable to the products shown on this Website.
You may order product from this website by completing the appropriate order form or by contacting us by the Freephone number supplied.
When ordering product you are confirming that the information provided by you is accurate and complete and that you are using your own credit or debit card.
When ordering product you are confirming that you have read all applicable warnings and advice regarding the consumption of Our products and you confirm that you are at least 18 years of age and that you are not purchasing product or on behalf of a person under that age.
Payment for products must be made in full at the time of order.
You can pay for Items on the Sites using the following payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards and PayPal.
We offer the “Verified by Visa” and “MasterCard SecureCode” service which provides you with a safer shopping experience when using your credit card online. You can register for the service when you reach the checkout process or by contacting your card issuer directly. This is a one off-registration process and you will be able to use the same password when making future purchases with us. Please note, dependent on your card issuer we may not be able to process your order if you do not register and a different method of payment may be required to complete your purchase.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified as soon as possible.
We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to this.
All Items ordered remain our property until we receive full payment from you.
Please note that in addition to the Items and (if any) delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
Delivery of Products
Please note that due to restrictions put in place for Covid-19 we are unable to ship to the following locations: Spain, Italy, Australia, New Zealand, Canada and the United States.
We will arrange for the delivery of products to the person and to the address specified by you at the time your order is placed. Should you wish to make changes to the place or other matters relating to delivery we will endeavor to comply with your request but this may result in additional delivery charge and/or a delay in product being delivered.
We will try to deliver products within a reasonable time from receipt of your order. Time is not of the essence in the contract for the purchase of Our products.
If you do not take delivery of the products or if you fail to provide proper delivery information we may cancel your order in which case we will refund the price but you will remain liable for all delivery charges (If Any).
At the time of delivery you are responsible for checking that your order is correct. If there are any errors you must notify us in writing as soon as possible and in any event within 14 days after the delivery date. We will not be liable for any loss or damage arising out of your failure to do so.
Please be aware that some countries charge import duties. Chia Active is not responsible for any charges or import duties to ANY country.
Please be aware that delivery to the US can take between 7-10 working days.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges (If any) you have paid. All refunds will be made using the same method of payment you used to purchase the Items.
Chia Active do not condone third party selling,e.g. Ebay, of our products as these are not authorized vendors. We only offer refunds and returns when bought from our own website www.chiaactive.co We do not recommend buying from unauthorized third party sites and our products should only be bought from our website or pharmacies and health food stores who are official partners of Chia Active.
The above does not affect your statutory rights.
Please note that this policy only applies to items you have purchased on the Sites. For Items purchased from other sources, you will need to check the returns policies of the applicable source.
Cancelling Your Order and Returns
Please note that due to restrictions put in place for Covid-19 we are unable to accept returns.
You may not cancel your order once the product container has been opened and/or the product has been used. This does not affect your statutory rights.
If you choose to cancel your order once the product has been dispatched you will be responsible for returning the product to Us at the above address. You will be liable for the cost of returning the product and will be responsible for ensuring that the product is returned in a reasonable condition.
The above does not affect your statutory rights. Please note that this policy only applies to items you have purchased on the Sites. For Items purchased from other sources, you will need to check the returns policies of the applicable source.
Products shown on this Website are intended for sale only to persons dealing as consumers.
These Terms and Conditions shall not exclude or limit Our liability for death or personal injury caused by Our negligence or in any other ways in which Our liability may not be excluded or limited.
These Terms and Conditions and any contract entered into are subject to the laws of the Republic of Ireland.
Updated on March 2021.
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
Limitation on liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Services or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the Services or use of or reliance on any content displayed on the Services.
Please note that we only provide the services for domestic and private use. You agree not to use the services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Services or to your downloading of any content on the Services, or on any website linked to the Services.
We do not guarantee that the services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the services. You should use your own virus protection software.
You must not misuse the Services.
You must not, in relation to the Services: introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or in breach of confidence or is any way offensive or obscene attack the Sites via a denial-of-service attack or a distributed denial-of service attack; commit or encourage a criminal offence; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights (including without limitation intellectual property rights); send any unsolicited advertising or promotional material / “spam”; attempt to affect the performance or functionality of any computer facilities access through the Sites hack into any aspect of the Services; and/or corrupt data. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use of the Services will cease immediately.
You must not use the services for any commercial purposes (including without limitation using automated systems or software to extract data from the services) without our prior written consent.
Third party links and resources on our sites
Where the services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
We assume no responsibility for the content of websites linked on the Services. Such links should not be interpreted as endorsement by us of those linked websites. When you activate any of these links you will leave the services and we have no control over, and will accept no responsibility or liability for any loss or damage that may arise from your use of them.
By interacting with us on the Social Media (including without limitation joining our official Chia Active group/page or following us on the Social Media, “liking”, “retweeting”, “reposting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media.
The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”).
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to Chia Active a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Chia Active and Chia Active´s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page
When you purchase from our site, you will receive an email requesting to review our product and service. This review service will be done through TrustPilot. You will receive this email within 3 months of purchasing from our website.
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant Chia Active and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to Chia Active, including the execution of deeds and documents, at the request of Chia active.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Chia Active:
The content and material is accurate;
Use of the content and material you supply does not breach any applicable Chia Active guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Chia Active for all claims brought by a third party against Chia Active arising out of or in connection with a breach of any of these warranties.
Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.
A new customer is a natural person who has not previously placed an order with us (a “Referee”). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).
If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.
For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.
You will receive the applicable credit on your account 24 hours after dispatch of the Referee’s order. If the Referee cancels their order for any reason within 3 days of it being dispatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website.
Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire.
The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.
All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.
We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term.
You may from time to time be awarded Loyalty/Reward Points as a result of your interactions with the web site by making purchases. These points may be converted to Store Credit, at our discretion.
www.chiaactive.co will award points based on activities made in good faith. www.chiaactive.co reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement.
www.chiaactive.co reserves the right to not award Loyalty/Reward Points when a user uses a coupon/discount code.
Store credit has no monetary value outside its use within the website. Store credit may only be redeemed against future purchases from the website.
www.chiaactive.co may from time to time, at its own discretion, review loyalty point /store credit exchange rates, the time period of validity, maximum points or any other terms of the offer.
If you are a consumer, you may only purchase Items from the Sites if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Sites for you.
You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organization, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by Irish law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of Ireland and will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
If you have any questions about our Terms or Sites and Stores please contact our Customer Care Team at firstname.lastname@example.org or Chia Active distribution ltd., 10 lakeview, Cullenagh Ballina Co tipperary, Ireland.
excl. USA & Canada
We cannot accept returns
Delivery And Returns
Please be aware that Orders placed after 2pm will be processed the next working day.
Shipping & Returns
- Standard delivery: 3-5 working days
- Express delivery: 1- 2 working days
- Standard delivery 3-5 working days
- Express delivery: 1-2 working days
- Standard delivery 5-7 working days
- Standard delivery 6-9 working days
- Please be aware depending on your order value and destination country, you may be liable to pay local taxes and duties on receipt of your order. Chia Active cannot accept liability for these charges.
- *We currently DO NOT SHIP to: Canada
- Products delivered to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU.
- The recipient of the Products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
- Please note that in some countries, such as the USA and Canada, the person ordering Products may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.
- Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-EU Country before ordering Products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the Product or order which you may need in order to arrange customs clearance.
We cannot accept any returns.
For any queries in relation to your order, please don’t hesitate to get in touch with our customer services team at email@example.com
Chia Active Distribution ltd is committed to ensuring the proper processing and the safety of your personal information.
Chia Active Distribution ltd is committed to ensuring the proper processing and the safety of your personal information.
This policy sets out the basis on which personal information about you may be collected and used when you use (whether to just browse or to make a purchase) the following websites: www.chiaactive.co and on our mobile with us on Chia Active is official Facebook, Instagram, Twitter, LinkedIn and Youtube accounts (“Social Media”). And purchase Chia active items (“Items”) from the Sites and our partners’ (“Partners”) stores and websites (“Third Party Platforms”). By using the Sites, registering a Chia Active account, interacting with us on Social Media and purchasing Items from the Stores and Third Party Platforms you are accepting Media you are accepting and consenting to the terms of this policy.
Our office is located at 10 lakeview, Cullenagh Ballina Co tipperary, Ireland
We are committed to maintaining your privacy. We are registered as a data controller for the purposes of the Data Protection Act 1998 (“DPA”).
We reserve the right to amend these Terms from time to time. The Terms were most recently updated on March 2021.
The Personal Information We May Collect
During your use of the Sites (including for browsing and purchasing), your registration and use of the Chia Active account, your interaction on the Social Media and when you purchase Items from the Sites, Stores and Third Party Platforms and, when you participate in any promotions on or linked to the Sites, Stores, Third Party Platforms and/or on the Social Media we may collect and process the following information about you:
Information you give us.
We ask for your name, date of birth, telephone number, home address, delivery address, email address and credit card and other payment details when you purchase Items from the Sites. We will also ask for this information when you register a Chia Active account. We may ask for your details when you purchase or return Items from our Stores such as your name, email address, postal address and signature. We will generate an order number which will be linked to your details when you place an order on the Sites (“Order”).
You may also give us information about you when you fill in forms on the Sites or at Stores, or on Third Party Platforms or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, when you enter into our prize draws, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences;
You may also give us information about you when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the Sites or the Social Media, whether relating to our Sites, Stores, Third Party Platform, products, promotions or other matters upon which you wish to comment (“Contributions”).
You must ensure in all instances that the information you provide is personal to you and no one else (for example you must only provide an email address that only accessible by you and not any other person. You should not use another person’s email address or a generic email address such as Info@chiaactive.co). You must also ensure that the information you provide is accurate and up to date. By providing information about you to us you warrant that the information you provide is personal to you and is accurate and up to date, and that you will keep us informed of any changes.
Information we collect about you. When you use the Sites and the Social Media and when you are visiting our Stores we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, your Chia Active account login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the Sites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
How many times you have been on the Site and in the Stores, and information about your order including the Items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email address you use when you place an order or your Chia Active account where you have registered a Chia Active account with us).
Further information on the technology we use to collect some of this information is available on our Cookies Policy.
Information we receive from other sources.
We may receive the information set out in points one and two when you use the Third Party Platforms. We work closely with other third parties (including without limitation carriers who deliver Items to you, card protection and payment processing companies (including without limitation Stripe that process your payments for Items, business partners (including without limitation third parties that provide promotions and prizes on the Sites, in or for our Stores, and/or on Social Media and Sites), warehouse and customer service operators and in technical, advertising market research and promotions management functions, analytics providers, search information providers and credit reference agencies) software service providers and we may receive information about you from them.
Use made of the information
Information you give to us. We will use this information:
To carry out our obligations arising from any contracts entered into between you and us for example to process your Order, to enter you into a prize draw, competition or other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions;
To interact with you using the Social Media. Features such as the “like”, “retweet”, “repost” and “share” on the Social Media may allow us to enable integration and/or access to your accounts on the Social Media. Please note we do not control Twitter, Facebook, Instagram, Tumblr or Youtube (“Social Media Sites”), your profile/account on the Social Media Sites, we do not modify your account or your privacy settings on the Social Media Sites and we do not establish rules about how your personal information will be used when you use the Social Media Sites. You and the relevant provider of the Social Media Sites will be in control of those issues and not us. You are encouraged to read all policies and information on the applicable Social Media Sites to learn more about how they handle your information before using the Social Media Sites and any features on the Social Media Sites;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by writing to our Customer Care team Info@chiaactive.co
To allow our carefully selected third parties to provide you, with information about goods or services that may interest you;
To notify you about changes to the Sites, your Order, our terms and conditions and our service;
To ensure that content from on the Sites is presented in the most effective manner for you and for your computer or other device.
Information we collect about you. We will use this information:
To administer and operate the Sites, Stores and the Social Media and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To process, fulfil and keep a record of Orders placed, and your purchases and returns;
To tailor our service to you and to ensure that we can process your Order in the most efficient manner for you, and to overall improve your experience on the Sites and in the Stores;
To promote and advertise Chia Active distribution ltd., Chia Active and its goods and services, and its promotional activity (see below for further details);
To improve the Sites, Stores and Social Media to ensure that content and the Stores are presented in the most effective manner for you and for your computer and other devices;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep the Site and Stores safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
By interacting with us on the Social Media (including without limitation joining our official Chia Active group/page or following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to Chia Active a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Chia Active and Chia Active’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page.
Where we store your personal information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff maybe engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services. By using the Sites, Stores, Social Media and submitting your information during the purchase of Items or participation in competitions and other promotions, you agree to this transfer, storing or processing inside and outside the EEA as stated above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
Security of personal information
Where you are asked to set a user name and password, for example when you register for a Chia Active account or otherwise where you provide certain details such as your email address sign up to our newsletter, you must ensure that the details you provide to us are personal to you and not used by any third party (for example, you must not use a generic email address such as Info@chiaactive.co , or otherwise an email address that is used by another person). You must keep all passwords secret and confidential should not share your password with any other person. You must immediately notify us if you know or suspect that someone else has access to your password (whether by authorized or unauthorized means).
Where you have registered a Chia Active distribution ltd., Chia Active account you must ensure that your information on the account is always kept updated (for example, you must update it every time you change your address or if your name changes) as we use the information you provide to tailor our service to you and make it more efficient for you.
You must not in any circumstances use the Sites or interact with us on Social Media, or register a Chia Active account using another person’s details. By using the Sites, interacting with us on Social Media and registering a Chia Active account with us you warrant, represent and undertake that the personal information you provide is personal to you and does not belong to anyone else. You must notify us immediately if you know or suspect another person is using your or someone else’s details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use reasonable endeavors to try to prevent unauthorized access.
Credit Card Details
All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers that encrypt the information you input before it is sent to us.
When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. SSL encrypts your ordering information, such as your name and credit card details so that they can’t be read in transit. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.
As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details
Disclosing Personal Information
We will keep all personal information obtained from you safe and secure and We will not disclose such information to a third party unless we have received prior written consent from you and/or such disclosure is required by law. We will process all personal information in accordance with the Data Protection Acts 1988 and 2003.
The Sites are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Sites or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address below.
We have no control over and therefore have no responsibility for the content and policies of other websites that you may access via links from this Website or otherwise.
Accessing Your Information
You may ask Us whether we hold any personal information about you by writing to Chia Active distribution ltd , 10 lakeview, Cullenagh Ballina Co tipperary, Ireland. All requests for information will be dealt with in accordance with the Data Protection Acts 1988 and 2003.
Changes to this Policy
This Policy is correct as at March 2021. We reserve the right to change this Policy at any time.
excl. USA & Canada
We cannot accept returns